Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Coach Outlet Store generally takes 3-5 business days to process orders. 

 

Most of our products ship straight from the manufacturer to ensure you get the lowest cost possible. Transit times range from 10-15 days to the United States and around 3 Р4 weeks to the rest of the world. Tracking is available for all orders and is emailed to the customer when available. 

 

If you would like to cancel an order, it must be requested within 24 hours of placing your order. We will not be able to cancel orders outside of this timeframe. 

We may have removed the item due to being out of stock so please check your emails, as we will have notified you. 

Your items may have been sent in separate parcels, this is due to our infrastructure and how we house items in different warehouses around the world to achieve the best deals possible.

If you haven’t received an email notification about any changes to your order, but you’re still missing an item, please¬†contact us¬†immediately with the following information:¬†

  • Order Number
  • Missing Item(s)¬†¬†

Our support team will look into the matter and will resolve the issue for you as quickly as possible. 

All missing item claims must be made within 7 days of the delivery date of your order.

Once you have placed your order through the website, for your own security we are unable to change the address of your delivery if more than 12 hours have passed since order placement. If there is a failed delivery, the courier will either 1. Leave a calling card so you can rearrange delivery directly with them, or 2. Deliver the package back to us, where we will then contact you to arrange re-delivery.

If you are not at home when your parcel is due to be delivered, it may be left in a safe place which will usually be advised on a delivery note posted through your door by the courier.

If there is no suitable place for the delivery, the courier will leave a card instructing you on how to rearrange the re-delivery for your parcel. 

If your parcel hasn’t arrived and there is no card posted through the door with instructions on it, please contact the courier with your tracking number to rearrange delivery.

If your tracking states your package has been delivered, but you have not received it. Please first check with any surrounding neighbours for anyone who may have accepted the parcel on your behalf. 

If you had your order delivered to a work place, please check with all employees who may have accepted the parcel, we know how tempting a fresh package might be. 

Couriers may update the tracking as delivered prior to delivery, so please allow up to 24 hours before assuming the parcel is lost. If after this period, you’re still unable to locate your order, get in touch with the support team and where possible, we’ll open an investigation with the courier and do our best to help out.¬†

 

Note: All lost parcel claims must be made within 30 days of the delivery date. 

  • A standard and an express delivery service is available for most countries, both with full tracking information. If standard delivery is not an option for your location, only the express option will be available for you.
  • You‚Äôll receive a shipping confirmation email when your order has been dispatched containing all of your tracking information.¬†
  • A signature may be required for delivery, so please ensure someone is present at the delivery address to accept the delivery.¬†
  • Deliveries will not be made on public holiday dates, so please expect your delivery the next business day.¬†

If you have not received your order in the advertised time, please get in touch with our support team.

We ship to most countries in about 2-3 weeks however holidays may delay this process.

Customs fees will be charged upon the package reaching the destination country. 

You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.

The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required. 

HUSTLE has¬†no control over customs and import tax and we can’t tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.

For example, the threshold for bringing goods into Canada is around $20CAD. If your order is more than this amount, you are likely to be charged customs and import fees.

Refusing to Pay Customs

If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee will be deducted from your refund. 

If you’re still unsure on whether you’ll be subject to customs fees, we’d recommend contacting your local customs office for more information before placing your order.

We generously offer a 30 day no-questions-asked return policy. If you are unhappy for whatever reason, we will take back the item and administer a full refund. Returned merchandise must be in their original packaging or are subject to a 50% restocking fee. Return shipping fees are taken from the refund. 

All returns must be initiated through contacting support at ___

If you need to swap an item

Payments, Order Status, Wrong/Damaged items

You’ve Placed an Order, the Money Has Been Debited From Your Account but You Haven’t Received Your Order Confirmation Email. Has the Order Been Successful?! Not to Worry, This Usually Means That the Email You Used to Place the Order May Have Had a Spelling Mistake or the Email May Have Gone Through to Your Promotional Inbox. Just Be Sure to Check All Inboxes Through Your Email Account. Send an Email or Message Through to Our Customer Experience Team at ___ and They’ll Be Able to Locate Your Order. They’ll Simply Need the Full Name and Delivery Address Used to Place the Order.

Status ‘fulfilled’ simply means your order has been packed¬†by our team and it’s currently on the way to you.¬†

You will receive a shipping confirmation shortly after detailing your tracking information. 

If your order has remained unfulfilled for more than 2 working days, please contact us with your order number and a member of the support team will get right on it. 

Our orders are automatically sent for processing once placed, so we unfortunately cannot cancel an order once it is placed for longer than 1 hour. 

In the unlikely event you have received a defective item, please contact us immediately with the following information: 

  • Your order number
  • The name of the item you did not receive
  • The name of the item you received in it’s place
  • A photograph of the item you have received¬†

Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction.

Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.

In the unlikely event you have received a defective item, please contact us immediately with the following information: 

  • Your order number
  • Which item is damaged
  • A description
  • Photographic evidence

If you parcel has been delivered and is already damaged upon delivery. Please keep photographic evidence of how the parcel arrived.

All claims for parcels arriving damaged must be made within 14 working days of the delivery date.  

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or exchange.

Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.¬†

Please do not return any damaged goods unless advised by a member of our support team,¬†it may result in a slower resolution time¬†and we don’t always require the faulty item back.¬†

Free Worldwide shipping

On all orders above $50

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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